The answers

to all your questions

Pieces

What do you sell at Gaston?

We bet to gather on our site artistic and artisanal productions. These two universes are nourished by...

We bet to gather on our site artistic and artisanal productions. These two universes are nourished by the Creole culture, and they participate in the creation in the West Indies in the broad sense. You will find at Gaston : 

  • original paintings

  • limited edition prints

  • sculptures

  • art objects

What is pre-ordering?

Some items are not in stock. That is, only after you place your order on the Gaston website do we contact...

Some items are not in stock. That is, only after you place your order on the Gaston website do we contact the creators so that they can start the production of your piece. So yes, you have to be patient. But take comfort in the fact that you have the chance to wait for a piece created by hand especially for you... it deserves a little time, no?

What is an Art print?

Some artists have accepted that we make limited edition reproductions of their works. This concerns in...

Some artists have accepted that we make limited edition reproductions of their works. This concerns in particular the paintings. So as long as the original is not sold, you can contact us to have a canvas printed! Each art print is numbered and signed by the artist, with a certificate of authenticity. This is also our philosophy at Gaston: to give you access to exceptional pieces at an affordable price!

Payment

Is the online payment secure?

At Gaston, the online payment is secured thanks to the SSL protocol. It allows to encrypt your banking...

At Gaston, the online payment is secured thanks to the SSL protocol. It allows to encrypt your banking data and to make sure that your data remains confidential, and that your payment is done in complete security.

What payment methods can I use?

For the moment, we have configured two payment methods: you can use your credit card...

For the moment, we have configured two payment methods: you can use your credit card (payments are then processed by our partner Stripe), or you can go directly through your Paypal account. They allow payments in 4 times!

Can I pay in several times?

Yes you can! If you go through a Paypal account, payments in 4 times maximum without fees are...

Yes you can! If you go through a Paypal account, payments in 4 times without fees are possible very easily.

Delivery

How are the shipping costs calculated?

We know that nobody wants to pay for delivery... However, your orders come from far away, and they...

We know that nobody wants to pay for delivery... However, your orders come from far away, and they must be well packed to be protected. As we are just starting the activity, we simply apply the fees of La Poste.

Why are the delivery times so long?

Your order arrives directly from the West Indies. There is a time to let the artists know and let them...

Your order arrives directly from the West Indies. There is a time to let the artists know and let them create some pieces. These are the pre-order pieces. Then there is a delay for packaging and shipping the package itself.

We are still learning, but the more orders we send you, the more efficient we will be.

Where is the delivery made?

Because we want to make sure your order gets to you safely, we have it delivered directly to...

Because we want to make sure your order gets to you safely, we have it delivered directly to your home.

Returns